Frequently Asked Questions
Everything you need to know about your COMMENSE shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days. Shipping costs are calculated at checkout, and we offer free standard shipping on orders over a certain threshold.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain items like swimwear and bodysuits may have specific hygiene restrictions.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own body dimensions or a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay, depending on your shipping region.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation or change within 30 minutes of placing the order by contacting our customer support team. After this window, the order cannot be modified.